UCOM Softphone

The UCOM Softphone is an app that when used with the UCOM PBX turns your mobile, tablet or computer into your business phone. You can make and receive calls and send and receive SMS using your business number, all from a single app. No desk phone or other hardware is required.

Most softphone apps handle calls only. The UCOM Softphone is one of the few that brings calling and two-way SMS together in a single app, all from your business number, so appointment confirmations, order updates and support replies happen in the same place as your calls, and every conversation is logged in one history.

It's also a complete phone system when combined with UCOM PBX, not just a dialler. IVR menus, call queuing, hunt groups, call recording, time of day routing, call park and supervisor tools like listen in and barge in are all built in, with no handsets or other hardware to buy. Your personal mobile number stays private, and the app runs on desktop, iOS and Android over any internet connection. Add integrations with platforms like HubSpot, Zoho, Salesforce and Microsoft Teams, backed by Australian-based support, and you have a business phone system designed for the way people actually work today.

Yes. The UCOM Softphone app runs on UCOM's hosted PBX phone system, which comes included with your UCOM GO or UCOM PBX plan. Once connected, the app is paired with an extension on your PBX, working just like any other device you use to make and receive calls.

Yes. The UCOM Softphone runs on UCOM's hosted PBX platform, which is managed and hosted in Australia with business-grade security at its core. Calls and messages are transmitted over secure, encrypted connections, and each user signs in with their own credentials, so access can be controlled and revoked at any time from your account.

Yes, and more. Because the Softphone runs on the same UCOM hosted PBX as your desk phones, you get all the same calling features, including call transfer, call forwarding, call waiting, call park, hunt groups, call queuing, call recording, busy lamp fields and voicemail to email.

The app also adds capabilities a desk phone can't offer. You can send and receive SMS from your business number, take your extension with you on mobile, tablet or laptop, and see your full call and message history in one place. The result is a business phone that works wherever you are, not just at your desk.

Along with a connection to the UCOM hosted PBX system, you'll need a reliable internet connection and a compatible device, such as an Android or iOS smartphone or a laptop. The app works over Wi‑Fi or mobile data, so you can take business calls wherever you are.

The UCOM Softphone is available as a desktop app, an iOS app and an Android app. Download links for each are available at  ucom.com.au/download

No. Together with the UCOM hosted PBX, the Softphone app gives you a complete business phone system without purchasing handsets or other equipment. If you'd like desk phones as well, they can be added alongside the app.

Not on its own. The UCOM Softphone is the app you use to make and receive calls, but the calls themselves come through your UCOM hosted PBX system. The app needs to be connected to a UCOM GO or UCOM PBX plan, which provides your business number, call allowances and phone system features.

Once connected, the app works alongside an extension on your PBX. You can make and receive calls using your business number from your mobile, tablet or computer, with features like call transfer, call forwarding, call queuing, hunt groups, call recording and voicemail to email all included through your plan.

Yes. When you call or text through the app, your customers see your business number, not your personal mobile number. Your personal number stays private.

Yes. The UCOM Softphone is one of the few apps that offers both calling and two-way SMS functionality from your business number. It's ideal for confirming appointments, sending order updates and handling customer support enquiries.

Yes. SMS is two-way, so customers can reply and the conversation appears in the app.

Yes. Every call and SMS is recorded in one place, giving you a complete history of each customer conversation.

Yes. The app works as part of your UCOM phone system, so you can use it on its own or together with desk phones in the office.

Yes. Missed call notifications are included so you never lose track of a customer who tried to reach you.

Yes. You can transfer calls, park calls for pick-up by a colleague, and see who's on the phone using busy lamp fields.

Yes. The UCOM Softphone can be integrated with a wide range of CRM and business platforms, including HubSpot, Zoho, Salesforce, Pipedrive, Monday CRM, Zendesk, Odoo, Microsoft Teams and Slack.

It links your calls and messages with your customer records, so communication and customer data sit together in one streamlined workflow. Contact us or book a demo to discuss the specific capabilities available for your platform.

The Softphone is included with the UCOM GO softphone PBX, which starts from $10 per month per user. Or its an add-on to a UCOM PBX at $3 per month per user.

Yes. Because the UCOM Softphone is software-based and runs on UCOM's hosted PBX, there's no hardware to buy or return when your team changes. New staff can be set up with the app and their own extension quickly, and users can be removed just as easily when someone leaves.

This makes it well suited to seasonal businesses, growing teams and companies with casual or remote staff. Contact our team whenever you need to add or remove users and we'll adjust your plan accordingly.

Absolutely. Book a demo and we'll walk you through the app and help design a solution for your business.