About UCOM
Helping Australian Businesses Connect to Better Technology
about us
Experts in business communication technology.
UCOM (formerly known as BusinessCom) has been at the forefront of business communication since 2013. Led by telco veteran Mark Liebach, our team brings decades of telco expertise and deep carrier relationships to one clear mission: connecting businesses to smarter technology, empowering their teams, and cutting unnecessary costs.
What We Do Best
Built for Australian businesses.
Business communication services are our only focus. Our products and services are designed around the real needs of Australian businesses - flexible, affordable and easy to manage.
Our Customer Service
Real help, right here. We're 100% Australian owned and operated, with a local Customer Service Team ready to support you when it matters.
Our Expertise
With deep roots in the business telco industry, we bring decades of expertise to every solution, saving you time, reducing costs and keeping your business connected.
Our Services
Your success drives us, that's why we bring you cutting-edge communication services that help your business run more efficiently and communicate more effectively.
Meet the Exec Team
Committed to your success
We're a passionate team of telco specialists who understand the needs of Australian businesses, giving you reliable, future-ready communication solutions backed by people who genuinely care.
CEO and Founder
Mark Liebach
Mark has worked in the telecommunication industry since 1992, when he launched his first business. He combines decades of experience with a passion for cutting edge communication technologies and a commitment to helping businesses adopt the best available solutions.
CMO
Jacqueline Liebach
Jacqueline plays a key role in UCOM's customer experience, creative design, and UX to ensure every touchpoint delivers a positive experience. Jacqueline and her team create experiences that engage customers and strengthen their connection to UCOM.
COO
Monica Fry
Monica oversees daily operations and ensures every part of the business runs seamlessly. With a telecommunications career spanning back to 2003, Monica focuses on streamlining processes for better customer experience and support.
Operations Accountant
Shaneel Kumar
Shaneel brings more than 8 years of experience across finance and telecommunications, offering strategic financial insight and a strong commitment to operational efficiency. With a proactive approach to process improvement, he plays a key role in delivering an efficient service.
Revenue Accountant
Jay Kumar
With years of experience managing complex telecommunications billing systems and invoicing, Jay ensures customers receive accurate, transparent, and timely bills they can trust. He proactively maintains and optimises billing platforms while conducting detailed financial analysis to support operations and customer satisfaction.
Service Manager
Elena Mann
As UCOM's Customer Service Manager, Elena leads the team dedicated to providing every customer with a seamless, positive experience. With a strong background in telecommunications and a passion for problem-solving, Elena ensures that clients always feel supported and valued.
CEO and Founder
Mark Liebach
Mark has worked in the telecommunication industry since 1992, when he launched his first business. He combines decades of experience with a passion for cutting edge communication technologies and a commitment to helping businesses adopt the best available solutions.
CMO
Jacqueline Liebach
Jacqueline plays a key role in UCOM's customer experience, creative design, and UX to ensure every touchpoint delivers a positive experience. Jacqueline and her team create experiences that engage customers and strengthen their connection to UCOM.
COO
Monica Fry
Monica oversees daily operations and ensures every part of the business runs seamlessly. With a telecommunications career spanning back to 2003, Monica focuses on streamlining processes for better customer experience and support.
Operations Accountant
Shaneel Kumar
Shaneel brings more than 8 years of experience across finance and telecommunications, offering strategic financial insight and a strong commitment to operational efficiency. With a proactive approach to process improvement, he plays a key role in delivering an efficient service.
Revenue Accountant
Jay Kumar
With years of experience managing complex telecommunications billing systems and invoicing, Jay ensures customers receive accurate, transparent, and timely bills they can trust. He proactively maintains and optimises billing platforms while conducting detailed financial analysis to support operations and customer satisfaction.
Service Manager
Elena Mann
As UCOM's Customer Service Manager, Elena leads the team dedicated to providing every customer with a seamless, positive experience. With a strong background in telecommunications and a passion for problem-solving, Elena ensures that clients always feel supported and valued.