Policies - Legal

Policies and Legal

Access all our company documents.

Access all our company documents including policies, terms and critical information summaries.

Company Terms and Forms

Customer Terms (SFOA)

Outlines the contractual agreement between UCOM and customers covering service provision, payment obligations, cancellation rights, and general terms of use for telecommunications services.

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Website Terms and Conditions

Governs the use of UCOM's website including intellectual property rights, user responsibilities, disclaimers, and limitations of liability for information accessed through the site.

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Complaints Handling Policy

Details UCOM's systematic approach to receiving, investigating, and resolving customer complaints in a fair and timely manner.

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Compliments and Complaints

Provides customers with information on how to submit both positive feedback and grievances, including contact channels and expected response timeframes.

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Explains how UCOM collects, uses, stores, and protects customer personal information in compliance with Australian privacy legislation.

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Acceptable Use Policy

Learn about the rules and responsibilities for using UCOM's services.

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Payment Assistance Policy

Find out how we can support you if you're experiencing financial hardship.

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