In the trades, work comes in over the phone, and most callers have an urgent job. If they can't reach you, they'll call the next plumber, electrician or builder on the list. UCOM PBX answers every call professionally and routes it to the right person, whether your team is in the office, on the road or on the tools.

UCOM PBX uses Hunt Groups and Call Routing to pass each call through your team until someone answers. When everyone's busy, Call Queuing keeps callers on the line with on-hold messaging so they don't hang up. If no one can pick up, the caller can leave a voicemail. Voice2Email sends it to your inbox, and a Missed Call Notification tells you to call them back.

Yes. With the UCOM Softphone App, your team can make and receive calls on their smartphones using your business number. Customers only ever see your business number, so personal numbers stay private and every call looks professional. The app works over Wi-Fi or mobile data and costs $3 per user per month.

Time of Day Routing sends calls to different answering points depending on the time and day. During business hours, calls go to the office or your team. After hours, calls can be automatically routed to the on-call technician, an after-hours answering service or voicemail with Voice2Email.

Yes. Two-way SMS (an add-on) lets you text customers from your business number to confirm bookings, send arrival times or follow up on quotes. Calls and texts are logged in one place, so you can see the whole history with each customer.

Yes. Call Recording is included on all UCOM PBX plans. You can record inbound and outbound calls, which gives you a clear record of what was agreed on quotes, variations, pricing and job details. Recordings are also useful for training new staff.

Please note that if you record calls, it's your business's responsibility to do so lawfully. In Australia, this generally means letting callers know the call is being recorded, using recordings only for the purpose you've told them about, and storing recordings securely. We recommend seeking independent legal advice about your specific obligations.

UCOM PBX has a minimum of 3 users, so it suits trade businesses with an office or an admin person and a crew in the field. If you're a sole trader or a team of one or two working mainly from your mobile phone, UCOM GO may suit you better. It starts from one user and includes the Softphone App as standard.

Our current plans and call rates can be found on the UCOM PBX web page.

There's no lock-in contract. Pricing is per user, so you can add users when you take on apprentices or subbies and remove them when things slow down. UCOM PBX has a minimum of 3 users and UCOM GO has no minimum apart from the primary user.

Yes. UCOM can port your existing numbers from almost any provider, and our support team will keep you updated until the transfer is complete.

UCOM PBX has automatic failover. If your internet drops out, calls are instantly redirected to a nominated number, so customers still get through. Team members using the Softphone App can keep working as normal over mobile data.

No. Your team can make and take calls using the Softphone App on their mobile or laptop. For complete flexibility, you can also pair the app with a desk phone, so staff can switch between the two depending on where they're working.

UCOM PBX can integrate with a wide variety of CRM platforms including HubSpot, Zoho and Salesforce. If you use trade-specific job management software, please contact us to check whether it's supported.

UCOM PBX is hosted in Australia on AWS infrastructure and is supported by an Australian team. Your call recordings and customer data stay onshore.