UCOM PBX is a cloud-based business phone system. It gives your venue enterprise-grade call handling, including auto attendant, call queuing, call recording and after-hours routing, without the cost of an on-premise system. There's no PBX hardware to maintain, and everything is managed in the cloud.

In hospitality, a phone call is often the first contact a customer has with your venue. Diners call about menus, opening hours and parking, guests call to make or change reservations, and first-timers call to decide whether to book. Every missed call can be a missed booking, and a guest who books with another venue instead. UCOM PBX makes sure every call is answered and handled professionally, no matter how busy your staff are.

An Auto Attendant greets every caller and routes them to the right place instantly, whether that's reservations, functions or general enquiries. Hunt Groups ring multiple staff at once so the call is picked up by whoever is free, Call Queuing holds callers during busy periods and Missed Call Notifications let you follow up on any call that slips through.

On-Hold Messaging keeps waiting callers engaged. You can use it to share useful information such as opening hours, upcoming events, set menus or function packages, so time on hold keeps callers engaged and less likely to hang up.

Yes. Caller ID shows staff who's calling before they pick up, so they can greet regulars by name and give every guest a more personal, hospitable welcome.

Yes. UCOM PBX supports DECT cordless handsets, which give reliable wireless coverage across your restaurant floor, kitchen, bar and back-of-house areas. Staff can also take calls on their smartphones through the UCOM Softphone App, so they stay reachable wherever service takes them.

Yes. With warm transfer, staff can introduce the caller to a colleague before handing them over, so the guest doesn't need to repeat themselves. Call Park lets staff put a call on hold and pick it up from another handset, and Busy Lamp Fields show who is available.

Time of Day Routing switches your phone setup automatically at the end of service, with no staff intervention and no risk of forgetting. After-hours callers can hear a closed message, be forwarded to another number such as a duty manager, or leave a voicemail. With Voice2Email, voicemails land straight in your inbox so reservation requests and guest messages are ready to action before the next service.

Yes. Time of Day Routing can be set up for different trading hours, public holidays, and one-off events or closures, so callers always get the right message.

Yes. Call Recording is built into UCOM PBX, so you can record calls for training, quality assurance and resolving booking disputes. If you record calls, it's your business's responsibility to do so lawfully. In Australia, this generally means letting callers know the call is being recorded, using recordings only for the purpose you've told them about, and storing recordings securely. We recommend seeking independent legal advice about your specific obligations.

Yes. Multiple venues can be managed under one system, and Inter-Account Calling lets staff call between locations easily. You can also route calls to a central reservations team if that suits your business.

Yes. You can bring your existing numbers across to UCOM PBX, including landline, 1300 and 1800 numbers, so guests can keep calling the number they already know. This is called porting, and our team manages the process for you. We'll just need a recent bill from your current provider and a signed porting authority. Simple ports usually take a few business days. We'll schedule the changeover to minimise disruption to your service. Please don't cancel your existing phone service before the port is complete, as this can cause your numbers to be lost.

Very little. As a cloud phone system, UCOM PBX only needs a reliable internet connection and a device to make and receive calls. Your team can use DECT cordless handsets, desk phones, the Softphone App on their mobile or laptop, or a combination, giving you the flexibility to set up your venue however suits it best. We'll help you choose the right setup.

Pricing depends on the size of your venue and the features you need. You can view current plans on the UCOM PBX pricing page or book a demo and we'll help you find the right plan.

Book a demo with one of our PBX experts. We'll show you how UCOM PBX works, discuss how your venue operates and tailor a solution to suit your business. You can also call us on 1800 008 266 or send an enquiry.