Yes. UCOM PBX is a cloud-based phone system designed to handle the demands of healthcare, from GP clinics and specialist rooms to allied health and multi-site medical groups. It supports your daily front-desk operations, helps you meet your privacy obligations, and gives patients a reliable way to reach your practice.

Calls, voicemails, recordings and call data are encrypted both in transit and at rest. Role-based access controls ensure only authorised staff can access sensitive call information, and built-in audit trails give you visibility over who has accessed what. Voicemail-to-email is delivered securely, so patient messages aren't left exposed.

For cloud deployments, all patient data is hosted on servers within Australia. This supports your obligations under the Privacy Act and the Australian Privacy Principles and gives your practice verifiable data sovereignty.

Yes. Call recording is included, and automated consent workflows help keep your recording practices compliant with Australian privacy law. Recordings are encrypted and access can be restricted to authorised staff only.

Time-of-day routing automatically directs after-hours calls to your on-call staff, an answering service or an emergency line, so no patient call goes unanswered once reception closes.

Call queues hold callers in line with on-hold messaging rather than leaving them with an engaged tone, reducing abandoned calls. Hunt groups spread incoming calls across your reception team, and an IVR menu lets patients select the right option (such as appointments, results or billing) before they're connected.

Yes. Clinicians can switch on Do Not Disturb during appointments, and calls will be routed to reception or voicemail instead. Busy Lamp Fields also let your front-desk team see at a glance who is available before transferring a call.

UCOM PBX supports direct emergency lines and 000 bypass capability, so staff can reach emergency services immediately when it matters most.

Yes. A single UCOM PBX system can span multiple sites, with seamless internal transfers between locations and centralised management and reporting across your whole practice.

Yes. Remote and telehealth-based clinicians can make and receive calls through the UCOM Softphone App on their smartphone or computer, staying connected to your practice's phone system wherever they're working.

Absolutely. Scalable licensing means you can add users as your staff and patient numbers grow, without needing to change platforms.

No. UCOM PBX is fully cloud-based, so there's no on-premise system to buy or maintain. You can use IP desk phones, the UCOM Softphone App, or a mix of both, and IP phones are available through our Device Payment Program.

Book a demo with one of our PBX experts or make an online enquiry. We'll look at how your practice handles calls and show you how UCOM PBX can be set up to suit your requirements.