Clear Connections. Better Care.
PBX Solutions for
Medical
Practitioners
Book a demo with one of our PBX experts and find out what UCOM PBX can do for your medical centre.
Book a demo with one of our PBX experts and find out what UCOM PBX can do for your medical centre.
The Heartbeat of Your Practice
Healthcare professionals and medical practices place unique and demanding requirements on their PBX phone system. Unlike standard commercial deployments, a PBX system in a healthcare environment must simultaneously support daily operations, meet strict privacy and compliance obligations, and maintain the reliability that patients can depend on.
The Heartbeat of Your Practice
Healthcare professionals and medical practices place unique and demanding requirements on their PBX phone system. Unlike standard commercial deployments, a PBX system in a healthcare environment must simultaneously support daily operations, meet strict privacy and compliance obligations, and maintain the reliability that patients can depend on.
UCOM PBX Solutions
See how UCOM PBX can support your medical centre. CLICK on the requirement to reveal our solution.
Privacy and Compliance
Healthcare providers operate under strict legislative frameworks that govern how patient information is handled. A PBX phone system is a significant touchpoint for patient data, and must be configured and managed with these obligations in mind.
Our Solution
UCOM PBX protects patient health information at every touchpoint, encrypting calls, voicemails, recordings, and metadata in transit and at rest. Role-based access controls limit sensitive call data to authorised staff, automated consent workflows keep your recording practices compliant with Australian privacy law, and for cloud deployments all patient data is hosted on servers within Australia to meet your obligations under the Privacy Act and Australian Privacy Principles. With built-in audit trails, secure voicemail-to-email, and verifiable data sovereignty, UCOM PBX lets your practice communicate securely and compliantly.
Privacy and Compliance
Healthcare providers operate under strict legislative frameworks that govern how patient information is handled. A PBX phone system is a significant touchpoint for patient data, and must be configured and managed with these obligations in mind.
Our Solution
UCOM PBX protects patient health information at every touchpoint, encrypting calls, voicemails, recordings, and metadata in transit and at rest. Role-based access controls limit sensitive call data to authorised staff, automated consent workflows keep your recording practices compliant with Australian privacy law, and for cloud deployments all patient data is hosted on servers within Australia to meet your obligations under the Privacy Act and Australian Privacy Principles. With built-in audit trails, secure voicemail-to-email, and verifiable data sovereignty, UCOM PBX lets your practice communicate securely and compliantly.
Call Routing and Availability
Patient calls must be always handled appropriately, including outside business hours and during peak periods. Missed or misrouted calls can have serious clinical consequences.
Our Solution
UCOM PBX ensures every patient call is handled appropriately, no matter the time or circumstance. After-hours routing connects callers to on-call staff, answering services, or emergency lines, while hunt groups keep departmental calls flowing to the right team. Call queues with on-hold messaging reduce abandoned calls during peak periods, and clinicians can activate Do Not Disturb during consultations. For critical situations, direct emergency lines and 000 bypass capability mean your practice is always ready to respond.
Scalability and Multi-Site Support
From GP clinics to doctors based in various locations, many medical organisations operate across multiple locations and require a unified communications platform that scales accordingly.
Our Solution
UCOM PBX grows with your practice. A single unified system spans multiple sites with seamless internal transfers, supported by centralised management and reporting across all locations. Remote and telehealth-based clinicians are fully supported, and scalable licensing means the system adapts as your staff numbers and patient volume grow with no need to change platforms along the way.
UCOM PBX Features
Every call could be an emergency, and a fully featured cloud PBX makes sure you're always there to help. With a complete suite of enterprise-grade features, you get the tools to route patient calls smarter, respond faster, and keep patients cared for from the first ring, all without the cost or complexity of an on-premise system. Take control of every call with UCOM PBX, built to boost efficiency and free up your front-desk staff. One system, ready for whatever your practice needs. Communication made simple, all in one place.
IVR Menu Prompts
Time of Day Routing
Voice2Email
Hunt Groups
Call Queuing
Inter-Account Calling
Input Code Prompting
Call Recording
Call Park
Busy Lamp Fields
Call Transfer
Missed Call Notifications
Call Forwarding
Call Waiting
Listen In
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In healthcare, getting the caller experience right isn't just good service, it's good care. UCOM PBX gives you the tools to do exactly that. Book a demo today and see how every call can become a better patient experience.
