Exceptional Customer Service
Starts with the Right
Phone System
See how UCOM PBX can create a great customer experience.
See how UCOM PBX can create a great customer experience.
Exceptional Customer Service
Starts with the Right
Phone System
A Smarter Phone System for Happier Customers
For retail stores, salons, and clinics, the phone is the front line, every ring is a customer ready to book, buy, or come back.
A Smarter Phone System for Happier Customers
For retail stores, salons, and clinics, the phone is the front line, every ring is a customer ready to book, buy, or come back.
UCOM PBX Solutions
Unlike a corporate office where calls are largely internal, customer-facing businesses receive calls from customers requesting product or service information, requests for directions or opening hours, booking appointments and follow-ups on existing orders or appointments. Getting that caller experience right has a direct impact on revenue, reputation, and customer retention.
Call Management
Making a great impression is paramount. The phone system must manage the call flawlessly from start to finish, even before the call is answered by a person.
Our Solution
UCOM PBX call management covers the full caller journey, from first ring to resolution. An Auto Attendant ensures no call goes unanswered with a Professional Greeting and Smart Routing, while Call Queuing with On-Hold messaging reduces abandonment. Caller ID screen helps staff personalise each interaction before they even say hello, and Call Recording underpins quality and accountability.
Call Management
Making a great impression is paramount. The phone system must manage the call flawlessly from start to finish, even before the call is answered by a person.
Our Solution
UCOM PBX call management covers the full caller journey, from first ring to resolution. An Auto Attendant ensures no call goes unanswered with a Professional Greeting and Smart Routing, while Call Queuing with On-Hold messaging reduces abandonment. Caller ID screen helps staff personalise each interaction before they even say hello, and Call Recording underpins quality and accountability.
On-Premise Portability
To better service a customer, staff are often required to move freely around the premises while on a call. They may also change the location of where they’re working.
Our Solution
On-premise portability is solved primarily through DECT cordless handsets for reliable wireless range throughout the premises, paired with our Softphone App for staff on smartphones. Seamless warm transfer means a customer can be handed off between devices without re-explaining their situation, and intercom/paging keeps the team coordinated across zones.
After-Hours Functionality
Customers don’t always call within business hours, so having a reliable call handling process for after-hour enquiries is essential to maintaining their trust and business.
Our Solution
Use Time-Based Routing to switch profiles automatically at close of business, no one needs to remember to turn it on. Utilise Call Forwarding to transfer the calls to another answering point or Voice2Email to allow the caller to leave a message.
UCOM PBX Features
Every call is an opportunity, and a fully featured cloud PBX makes sure you never waste one. With a complete set of enterprise grade features and functions, you get the tools to route calls smarter, respond faster, and never leave a customer waiting, all without the cost or complexity of an on-premise phone system. Take control of every call with a UCOM PBX, built to improve efficiency and productivity. One PBX system, ready for wherever your business goes next. Communication made simple, in one place.
IVR Menu Prompts
Time of Day Routing
Voice2Email
Hunt Groups
Call Queuing
Inter-Account Calling
Input Code Prompting
Call Recording
Call Park
Busy Lamp Fields
Call Transfer
Missed Call Notifications
Call Forwarding
Call Waiting
Listen In
Barge InIVR Menu PromptsTime of Day RoutingVoice2EmailHunt GroupsCall QueuingInter-Account CallingInput Code PromptingCall RecordingCall ParkBusy Lamp FieldsCall TransferMissed Call NotificationsCall ForwardingCall WaitingListen InBarge InIVR Menu PromptsVoice2EmailCall QueuingInput Code PromptingCall ParkCall TransferCall ForwardingListen InIVR Menu PromptsVoice2EmailCall QueuingInput Code PromptingCall ParkCall TransferCall ForwardingListen InTime of Day RoutingHunt GroupsInter-Account CallingCall RecordingBusy Lamp FieldsMissed Call NotificationsCall WaitingBarge InTime of Day RoutingHunt GroupsInter-Account CallingCall RecordingBusy Lamp FieldsMissed Call NotificationsCall WaitingBarge InUpgrade Your Phone System to UCOM Cloud PBX
Call, message and SMS using just one unified system. Get all the latest PBX features to create an outstanding caller experience and unite your team with an all-in-one business phone system from $7 per user.
Frequently Asked
Questions
Everything you need to know about UCOM PBX for Customer Facing Businesses
UCOM PBX call management features cover the complete caller journey, from the first ring through to resolution. An Auto Attendant answers every call with a professional greeting and uses smart routing to direct each caller to the right person or department, so no call goes unanswered and nobody gets bounced around. When all your staff are busy, Call Queuing holds callers in line instead of giving them a busy tone, while on-hold messaging keeps them engaged and reduces the chance they hang up before being helped.
Caller ID with screen-pop shows your staff who's calling before they pick up, letting them personalise each interaction from the first hello, whether by greeting a returning customer by name or referencing a recent booking. And Call Recording underpins quality and accountability across the business, supporting staff training, dispute resolution, and consistent service standards. Together, these features ensure every call is handled professionally from start to finish, protecting both your reputation and your revenue.
Yes. The UCOM PBX is built for flexibility and designed to grow, scale, and adapt right alongside your business, so the phone system never becomes a bottleneck as things change.
Because it can run through the UCOM Softphone App with no hardware required, adding a new team member is as simple as setting up another user. There's no need to buy and install extra phones, run new cabling, or wait on technician visits. Whether you're taking on seasonal staff, opening a second location, or building out a remote or hybrid team, you can bring people online quickly and give each of them a dedicated business number that works on any smartphone or laptop.
The per-user pricing model means you only pay for what you actually use. You can add users as you expand and remove them just as easily when you scale back, so your costs stay aligned with the size of your team rather than locking you into a fixed setup. This makes the system equally suited to a small business taking its first calls and a growing operation handling high volumes across multiple sites.
In short, the PBX flexes in both directions, scaling up when you're busy and back down when you're not, so your phone system always fits where your business is right now.